Frequently Asked Questions
Everything you need to know about our premium maker supplies.
When will my order ship?
Most orders are processed within 1-2 business days. Once shipped, you will receive a tracking number via email to monitor your delivery's progress.
What is your return policy?
We accept returns on unused and unopened products within 30 days of purchase. Please note that fragrance oils and liquid bases are non-returnable due to safety and purity standards.
Are your fragrance oils phthalate-free?
Yes, all Makesy fragrance oils are 100% phthalate-free and formulated to meet the highest safety standards in the clean beauty industry.
Do you offer international shipping?
We currently ship to a wide range of countries globally. Shipping rates and delivery times vary by location and are calculated at checkout.
Can I modify or cancel my order after it's placed?
To ensure fast shipping, we begin processing orders immediately. Please contact our support team within 30 minutes of placing your order for any modification requests.
Are your wooden wicks sustainably sourced?
Absolutely. Our wooden wicks are made from FSC-certified wood and are handcrafted in the USA to ensure an eco-friendly and ethical production process.